Find the eSIM you already have
Open your delivered eSIM and confirm that it is the line you want to top up. Compare destination, order details and current package information.
Use the top-up options actually offered for that eSIM. Not every package has the same extension or renewal choices.
Compare the new package before paying
Read data amount, duration, start policy and final price. Check whether the added package has its own activation and expiry conditions.
A top-up can add rights to the existing line without being the same product as a new eSIM. The displayed offer defines what changes; do not infer a reset of every previous expiry date.
| Choice | What to review | Installation |
|---|---|---|
| Top-up for an existing eSIM | The exact line, added rights and validity rules | Retain the existing profile unless instructed otherwise |
| New eSIM purchase | A separate package and delivery | Use the new order's own supplied installation method |
Follow payment and delivery separately
After confirming a purchase, follow the actual order state. A completed payment screen and delivery of the added package are separate stages.
If delivery is still processing or unclear, keep the order reference and check the existing purchase rather than making another payment to test it.
Read package history and usage
After delivery, use the package history and allowance information shown for the line. A total allowance and a specific package's activation state can describe different things.
Usage readings can update late. Check the last update and the relevant package rather than assuming that an unavailable value is zero or that every added package has already started.
Keep the installed profile
Top-up is not a reason to delete a working eSIM. Retain the line while checking the offer, delivery and connection.
If the top-up options are empty, or a paid order is unclear, use support with the existing reference. Review the purchase's refund conditions without assuming that troubleshooting determines eligibility.
Your take-away checklist
- Choose the correct delivered eSIM.
- Review top-up options for that line.
- Compare added data, validity and final price.
- Follow the order state after payment.
- Check package history and update time.
- Keep the installed profile.
Common questions
Can every eSIM be topped up?
Use the options actually offered for the selected line; package eligibility and available offers can differ.
Do I need to install another QR?
A top-up for the existing line normally uses its retained profile. Follow any specific installation instruction provided for the order.
Does top-up reset the expiry?
Read the added package's validity and start rules. Do not assume all existing packages receive a new expiry date.
Should I pay again if delivery is taking time?
Check the existing order first and contact support if it is unclear, before making another payment.
Why is the total data different from a package's status?
The line's total allowance and each package's activation/usage state are separate information. Review package history and update time.
Sources and support
Use the manufacturer’s current instructions for your device and the selected package’s details for its terms.